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LSM Phone support: Call: (703)836-3421 x135. This help line is available from 8:30am-5:30pm ET. Calls received after 8:30pm ET will be returned the following day. NOTE: there is no charge for technical support, however questions regarding how to use the LSM cost $35 p/15 minutes. You can download the LSM Userguide from this site, click on the "help" tab. Forgotten passwords can be sent to you using the link on this page.